Thank you for your purchase. We hope you are happy with your purchase. However if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.
All returns must be postmarked within one hundred and eighty (180) days of the purchase date. All returned items can be in new or in used condition. It is preferred that all original tags and labels are attached.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
To return an item please email customer service at support@Be-Serene.com to inform about the return. Or get the address on bottle label, and contact us at support@Be-Serene.com for more details.
After receiving your return and inspecting the condition of your item we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement depending on your credit card company. We will notify you by email when your return has been processed.
Subscription products are not eligible for refunds.
For defective or damaged products please contact us at the customer service number below to arrange a refund or exchange.
Customer must to inform the Be Serene that he/she will send the bottles back and send to Be Serene the proof of sending in order to receive the refund.
If you have any questions concerning our return policy please contact us at: support@Be-Serene.com